Register for or buy a ticket to an event

Discover events on Ardent Africa, register for free ones, and buy tickets to paid ones in a few taps.

Your ticket is in the app

Open My tickets and tap a ticket to show its code at the entrance. Turn your screen brightness up before you get to the front of the queue.

Some organisers turn on a code that changes every few seconds, which stops a screenshot being passed around. If yours does, the app keeps it fresh while the ticket is open, so keep the screen on rather than screenshotting it. Underneath the code there are six characters somebody at the gate can type in if the scan will not read.

From the same screen you can ask for a refund, and see what the organiser decided. If an event is full you can join the waiting list, and the app tells you where you are in the queue.

Find an event

1. Open events on ardent.africa.
2. Search by keyword, or filter by type, category, location, date, online or in person, and free or paid.
3. Open an event to see the agenda, speakers, sponsors, and (for paid events) ticket tiers.

Register for a free event

1. On the event page, choose Register.
2. Confirm your details.
3. You are registered, and for online events you will get the joining details.

We email you a confirmation with a link to your ticket straight away, so you have a record even if you registered without an Ardent account.

Buy a ticket to a paid event

1. On the event page, pick a ticket tier. Sold-out or not-yet-on-sale tiers are marked.
2. Choose how many tickets you want.
3. Enter a promo code if you have one.
4. Pay at the secure checkout. Your ticket is issued once payment is confirmed.

Some events ask you to fill in a short registration form (for example dietary needs or a session choice) or to agree to a consent or waiver as you register. Where an organiser offers seating, you can claim an available table or section during checkout, and it is held for you.

Emails you will get

You do not need an account to be kept informed. Using the email address you registered with, we send:

• a confirmation when you register, with a link to your ticket;
• a reminder the day before the event;
• an update if the organiser cancels, postpones or moves the event online;
• the organiser's own announcements, if they send any.

Confirmations and event changes always reach you, because you need them. Reminders and organiser announcements can be turned off under notification settings if you have an account.

The programme

Some events publish a programme of sessions: talks, workshops and breaks with their times and rooms. Where the organiser has capped a session you will see how many places are left, and a workshop you book has its own QR so you can be checked in at that room.

Approval and waitlists

• Some events need the organiser's approval. Your registration stays pending until they approve it (which confirms your place and sends your ticket) or decline it. You are emailed either way.
• If an event is full, you can join the waitlist and keep your position until the organiser invites you when a place opens. If a place does open, we email you with a link to claim it and tell you when the offer expires.

On the day

Your ticket includes everything the organizer needs to check you in at the event, by QR scan or a typed code. Some events set out a self check-in tablet: type the first few letters of your name, tap yourself, and walk in. Others print a name badge for you at the door. Some events use a rotating QR that refreshes automatically, so always show your live ticket rather than a screenshot. For online events, your joining link appears once you are registered. Every ticket and registration you hold is under My tickets in your dashboard.

Refunds

If the organiser offers refunds, request one from My tickets and they approve or decline it. An approved refund is reversed on the organiser's own payment account (where you paid), so it can take a few business days depending on your bank. The organiser's flat platform fee is separate and is never part of your refund.

After the event

Once an event has passed you can leave a review of your experience, which helps other people decide whether to attend the organiser's future events.

Hybrid events

Some events run in a room and online at the same time. When you register for one you are asked how you will attend.

Your answer decides what you get. Choose online and your confirmation carries the join link. Choose in person and it carries the venue address, and you are on the check-in list at the door.

If you bought a ticket that is specifically a virtual pass or an in-person pass, that ticket decides it and you are not asked.

Places are counted separately, so an event can still have online places left after the room is full.

Individual sessions can differ from the event. A workshop that needs you in the room is not bookable if you are attending online, even when your ticket type covers it, because there is no seat for you to take. Sessions that are online or run both ways are open to you either way.

Last updated: 24 August 2026