Trust, verification, and how funds work

Trust is the foundation of giving. Here is how Ardent Africa protects donors and how money flows.

Verification

Campaigns and organisations can be verified by the Ardent Africa team. Verification reviews documents and confirms the cause or organisation is genuine. Ardent Africa Foundation causes on ardent.africa are verified by Ardent Africa and show Foundation trust badges. User-led campaigns must complete the Verified Cause review. Look for the verification signal on a campaign or NGO profile before giving to an unfamiliar cause.

Donor protection

• Payments run through trusted processors (Paystack, Hubtel). Ardent Africa never stores your card details.
• Donor contact details are never shown publicly.
• Suspicious activity is monitored and acted on.

How funds work

• For ordinary public fundraising campaigns (when available), a small platform and processing fee applies to each donation. You can choose to cover this so the campaign receives the full amount. Fee details appear on the cause page and on the Fees page.
• For Ardent Africa Foundation causes on ardent.africa, there is no platform fee. Those cause pages do not show the standard fundraising fee breakdown.
• Tips are optional and kept separate from a campaign's raised total, so progress reflects money raised for the cause.
• Funds are settled to verified recipients, with an internal record of every transaction for accountability.

If a decision is made about you

Reports can go the other way too. If something you posted is removed, or your account is restricted, you can see the decision and respond to it.

• See it. Decisions about you and your content are listed under Dashboard, Moderation. Each one says what was decided and why.
• Appeal it. Every decision can be appealed once. An appeal is read by a different reviewer from the one who made the original decision, which is enforced by the platform rather than by convention.
• What you will not see. The reviewer's name and their internal notes stay private. The obligation is to explain the decision, not to identify the person who made it.

Two kinds of decision are handled by support instead, and for a reason worth stating: a decision about a private message or conversation cannot be shown to you without confirming who else was in it, and an anonymous survey answer cannot be traced back to anybody by design, including by us. Both routes are in contact and support.

Last updated: 24 August 2026