Get help and open a support ticket

Search the Help Center, follow a tutorial, or open a ticket and get answers by email.

Need a hand? The Support area at ardent.africa/support brings everything together: a searchable Help Center, step-by-step tutorials, live chat, and support tickets.

Ways to get help

Help Center: search articles and answers by topic at ardent.africa/support/help.
Tutorials: follow visual, step-by-step guides for common tasks like creating a campaign or donating safely.
Live chat: use the chat button in the bottom-right of any page to reach our AI assistant or a human agent.
Support tickets: open a ticket when you want a tracked, back-and-forth conversation by email.

Open a support ticket

Go to ardent.africa/support/new.
Choose a topic and priority, add a subject, and describe your issue.
If you are not signed in, add your name and email so we can reply. Signed-in members are recognised automatically.
Submit. You receive a ticket number (like ARD-100000) and a confirmation email.

Replying to us

When our team responds, you get an email. You can reply in two ways:

Reply to the email directly from your inbox, and your message lands right back on your ticket.
Reply on the site from your ticket page.

We email you when your ticket is marked resolved, so you know it has been dealt with and are not left checking. If we resolved it with an answer, that answer is in the same email rather than in a second one.

The ticket is not sealed. If it turns out the problem is not fixed, reply to that email or from your ticket page and it reopens on the same thread, with its history intact and the same ARD- number.

Tracking your ticket

Signed-in members: see all your tickets under Support tickets in your dashboard, at ardent.africa/dashboard/support.
Guests: use the tracking link in your confirmation email. Keep it safe, it is how you view your ticket without an account.

Tips for a fast resolution

Pick the topic that best matches your issue.
Include links, ticket numbers, or screenshots where relevant.
Search the Help Center first, many questions are answered instantly.

Last updated: 3 August 2026