FAQs and troubleshooting
Common questions, fixes, and how to reach support.
Donations
My payment did not go through. Wait a moment and check your email for a receipt before retrying, so you are not charged twice. If no receipt arrives, try again or use a different method.
Can I donate anonymously? Yes. Choose the anonymous option at checkout and your name will not be shown publicly.
Can I get a refund? Refunds are handled case by case. Use contact and support with your donation details.
Petitions
Is my email public when I sign? No. Signer email addresses are never shown.
Can I remove my signature? Contact support with the petition and the email you used.
Account
I cannot sign in. Use the password reset on the sign-in screen. If you signed up with a provider, use that provider to sign in.
How do I make my profile private? Turn off the public profile toggle in settings (see your profile).
Contact and support
The quickest way to get help is the chat button in the bottom-right of this site: ask the assistant a question, and tap "Talk to a human" any time to reach our support team directly.
You can also reach the Ardent Africa team through the contact options on ardent.africa. Include as much detail as you can (what you were doing, any error message, and the campaign or petition involved) so the team can help quickly.
Last updated: 18 June 2026